General Terms and Conditions
Please read carefully the terms and conditions below and print and/or save them on a durable media of your choice. This website (hereinafter the “Website”) is owned by Mediterranea Foods Srl, with registered office in Via Lepre 67, Rizziconi, RC and administrative office in Via San Nicola, 140 89016 Rizziconi RC, VAT number 01296490806, and is dedicated to retail sales to subjects identified by the data entered when completing the registration form (hereinafter the “Customer”). Mediterranea Foods Srl complies with the law on distance selling (Legislative Decree 206/2005).
1. General Terms and Conditions
These general terms and conditions of sale are the only ones applicable and replace any other terms unless otherwise agreed in writing. Mediterranea Foods reserves the right to modify these general conditions of sale, therefore, the Customer shall read them again before placing an order on the website mediterraneanfoods.it. Such modifications shall be immediately enforceable against the Customer as of their publication and shall not apply to contracts concluded earlier. Mediterranea Foods considers that, by confirming his/her order, the Customer has read and accepted without reservation these general conditions of sale. Shipping and payment methods are listed in detail in the relevant sections and are considered to be an integral part of this contract. The methods of processing personal data (privacy) are listed in the relevant section and are also to be considered an integral part of this contract.
2. Register on the Website
In order to proceed with purchases, it is necessary to register on the Website. All other activities that the user can perform on the Website do not require registration.
3. Sales Prices
All prices indicated on the Website are VAT included. Prices do not include shipping costs and any promo-code discounts. Mediterranea Foods reserves the right to make changes to sales prices at any time and without notice of any kind.
4. Invoicing and Accompanying Documents
Each order will be accompanied by a regular commercial invoice or in any case by other accompanying document and/or by a standard receipt.
The images of the products on the Website are for illustrative purposes only and not binding. The weight of the products offered on the Website is to be considered approximate.
6. Acceptance of the Order
The order placed by the Customer will be binding for Mediterranea Foods only if the entire order process has been completed regularly and correctly without any error message appearing on the Website. The Customer shall receive an order confirmation message in his/her mailbox, with a summary of the products, their relative prices and the general and particular conditions pertaining to their order.
7. Order cancellation
In addition to the provisions of point “8”, the Customer can cancel the entire order exclusively by 09.00 AM of the working day following the date of the order. Any cancellation request received by Mediterranea Foods beyond the allowed terms shall be rejected. It is not possible to modify an order already received by Mediterranea Foods. Therefore, it is necessary to first cancel the incorrect order and then make a new one for the desired products on the Website. To cancel an order, you shall send an e-mail to firstname.lastname@example.org indicating the exact reference number of the order.
8. Right of Withdrawal
Pursuant to the provisions of the Legislative Decree n.206 of September 06, 2005 (and subsequent amendments and additions), the Consumer/Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products or renounce the right to the provision of the services and obtain a refund of the price already paid as advance payment.
Method of Exercise:
To this end, the Customer shall contact the Seller within 14 days following the delivery of the products or within 14 days following the purchase of the services, by sending a communication containing all the information necessary and useful for carrying out a correct return and refund process.
Such communication shall necessarily contain everything indicated below:
– the express will of the Customer to withdraw in whole or in part from the purchase contract; – the number and copy of the document (invoice – shipping document) proving the purchase of the order for which the right of withdrawal is to be exercised; – the description and codes of the Products for which the right of withdrawal is exercised.
The refund, including shipping costs, shall be made by the Seller within 14 days of receiving the communication via registered letter with return receipt or certified e-mail to be sent to: Mediterraneafoods@pec.it
Following receipt of the communication with which the Customer communicates his/her will to exercise the right of withdrawal, the Seller, having verified the compliance with the requirements indicated above, shall agree, also by e-mail, with the Customer on the methods to carry out the return of the products.
The Customer shall pay for the ordered products in the following ways: credit card (including prepaid) and/or PayPal, bank transfer or cash on delivery (COD). Credit cards accepted by Mediterraneafoods.it.: Visa, VPay, Visa Electron, MasterCard, Maestro.
Once the payment method has been chosen, the Customer is directed to the relative site (Stripe for credit cards, PayPal for the same method) to make the transaction and complete the payment.
Online transactions by credit card and PayPal are carried out on their respective sites, through secure servers that adopt the SSL (Secure Socket Layer) protection system.
Such protocol is designed to prevent the interception, modification or falsification of information. Mediterranean Foods never gets to know the data of the Customer’s credit cards or PayPal account.
For deliveries to the address indicated by the customer, Mediterranea Foods uses the private carrier DHL, GLS or another express courier. Please refer to the dedicated section for further information.
Mediterranea Foods shall process the Customer’s personal data in compliance with art. 13 of Legislative Decree196/2003 on privacy as specified in detail in the policy included in the Privacy section, to which they shall refer for further information.
The information provided on Mediterraneafoods.it, and on other sites belonging to Mediterranea Foods Srl that may be connected, is of a general nature and for purely informative purposes. Therefore, it cannot in any case replace the opinion of a qualified doctor (i.e. a graduate in medicine licensed to practice), or, in specific cases, other health professionals (dentists, nurses, pharmacists, physiotherapists, and so on). The notions and information on the physical benefits due to the consumption of the products described on the website are for illustrative and informative purposes only. None of the individual contributors, system operators, developers, sponsors of Mediterranea Foods or other parties connected to Mediterranea Foods shall be held responsible for the results or consequences of any use or attempted use of any of the information or misinformation contained on the website Mediterraneafoods.it. Nothing on Mediterraneafoods.it can be considered as an attempt to offer or render a medical opinion or otherwise involved in the practice of medicine.
13. Force Majeure
Mediterranea Foods shall make every effort to comply with obligations. However, Mediterranea Foods shall not be held responsible for delays or non-delivery caused by circumstances outside its reasonable control. Such circumstances include strikes, wars, natural disasters, and any other event that makes production, transport, or delivery impossible.
These General Terms and Conditions of Sale are governed by Italian law. For the cases which are not expressly set out in these General Terms and Conditions, the Parties shall refer to Legislative Decree 185/99 “Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts.” For any disputes concerning these Terms and Conditions and the sale of products, the Courts of Palmi shall have jurisdiction.